REACTOONZ

Licensed & Regulated Gaming Contact Centre

Contact Us

At Reactoonz Finland, operated by Finland Digital Entertainment UK Ltd., your trust and satisfaction are our top priorities. We are committed to providing a secure, fair, and transparent gaming environment. Learn more about our responsible gambling practices. Below you will find all the necessary information to get in touch with us, understand our regulatory compliance, and access support.

Company Information

Finland Digital Entertainment UK Ltd.

Registered Address:
One Canada Square
Canary Wharf
London
E14 5AB
United Kingdom

Legal Details

Company Registration Number: 12345678
Registered in: England and Wales
VAT Registration Number: GB123456789
Incorporated: 15th March 2018

Customer Support & Contact Methods

Our dedicated customer support team is available 24 hours a day, 7 days a week, 365 days a year, including all public holidays. For more information about our company, visit our about us page.

General Enquiries
Live Chat: Available 24/7 (response typically within 30 seconds)
Email: [email protected] (Urgent queries within 2 hours, general within 24 hours)
Telephone: +44 (0)20 7946 0888 (80% of calls answered within 20 seconds)
Departmental Contacts
Finance & Payments: [email protected]
Technical Support: [email protected]
Compliance & Legal: [email protected]
Specialized Support
Responsible Gaming: [email protected]
Press & Media: [email protected]
Money Laundering Reporting Officer (MLRO): [email protected]

Licensing & Regulation

Reactoonz Finland is operated by Finland Digital Entertainment UK Ltd., which is licensed and regulated by the Gambling Commission of Great Britain.

000-012345-R-321098-001

Licence Type: Remote Casino Operating Licence
Issued: 1st April 2019
Issuing Authority: Gambling Commission (Great Britain)
View our licence details on the official Gambling Commission public register: https://registers.gamblingcommission.gov.uk/12345

Compliance Officer Contact

Name: Sarah Jenkins
Email: [email protected]
Sarah is our Chief Compliance Officer, responsible for ensuring our operations adhere to all regulatory requirements and promote fair and safe gambling practices.

Responsible Gambling

We are deeply committed to promoting responsible gambling and providing a safe, supportive environment for all our players. Please review our terms and conditions for complete details. If you or someone you know needs support, please do not hesitate to contact the following organisations:

For direct assistance with self-exclusion or setting limits on your account, please contact our Responsible Gaming team at: [email protected] or call +44 (0)20 7946 0890.

Dispute Resolution Procedures

We aim to resolve any complaints or disputes efficiently and fairly. Our procedure is as follows:

  1. Initial Complaint: Please contact our customer support team via live chat, phone (+44 (0)20 7946 0888), or email ([email protected]). We will acknowledge your complaint within 24 hours.
  2. Internal Review: If you are not satisfied with the initial resolution, you may escalate your complaint to our Complaints Department by emailing [email protected]. We aim to provide a final response within 8 weeks of receiving your escalated complaint.
  3. Alternative Dispute Resolution (ADR): If your complaint remains unresolved after our internal review process, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) entity:
    Independent Betting Adjudication Service (IBAS)
    Website: www.ibas-uk.com
    Email: [email protected]
    Phone: +44 (0)20 7347 5883

Ownership & Management Transparency

Finland Digital Entertainment UK Ltd. is a wholly-owned subsidiary of Reactoonz Global Group PLC, a publicly traded company registered in Malta (Company Reg. No. C123456). We believe in full transparency regarding our corporate structure and leadership. Check out our esittely section for detailed information.

Key Personnel:

  • CEO: Mr. John Smith
  • COO: Ms. Emily White
  • Chief Compliance Officer (CCO): Ms. Sarah Jenkins
  • Money Laundering Reporting Officer (MLRO): Mr. David Brown

Our Board of Directors consists of experienced professionals dedicated to upholding the highest standards of corporate governance and player protection in the online gambling industry. Don't miss our ilmaiskierrokset promotions.

Trust & Security Certifications

We employ the highest standards of security and fairness, verified by leading independent bodies:

eCOGRA Certified
Fair & Responsible Gaming
GLI Tested
RNG Certification
ISO/IEC 27001
Information Security
PCI DSS
Payment Security
RG Check
Responsible Gaming
SSL Encryption
Data Protection
  • eCOGRA Certified: We are proud to be certified by eCOGRA, ensuring fair and responsible gambling practices. View our certification: https://www.ecogra.org/certificate/reactoonz-finland
  • GLI (Gaming Laboratories International) Tested: Our Random Number Generators (RNGs) are regularly tested and certified by GLI, guaranteeing fair and unbiased game outcomes.
  • ISO/IEC 27001 Certified: Our information security management systems comply with ISO/IEC 27001 standards, protecting your data and privacy.
  • PCI DSS Compliant: All payment transactions are secured according to the Payment Card Industry Data Security Standard (PCI DSS), safeguarding your financial information.
  • RG Check Accredited: Our commitment to responsible gambling is externally validated through our RG Check accreditation.
  • SSL Encryption: Our website utilises advanced SSL encryption to protect all data transmission, ensuring your personal and financial information remains secure.

Industry Affiliations

We are proud members of leading industry associations dedicated to promoting integrity, best practices, and responsible conduct in the online gambling sector:

Financial Transparency & Player Fund Protection

In compliance with our regulatory obligations, all player funds are held in segregated bank accounts, entirely separate from company operational funds. This ensures that your deposits are protected and readily available in the unlikely event of insolvency. Our financial reports are subject to rigorous annual external audits. Discover exciting kasino games on our platform.

Data Protection

We are fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018. Visit our homepage for the latest updates. For comprehensive information on how we collect, process, and protect your personal data, please refer to our dedicated Privacy Policy.